Client Services
Delivery & Returns
Wrapped by hand, and sent by tracked courier.
Pre-orders
Our founding collection is sold on pre-order. Pre-orders are dispatched in batches, expected from early December 2026, in time for Christmas; we will write to you before your order leaves us, and straight away if that date changes. You may cancel a pre-order for a full refund at any time before it is dispatched.
Delivery
Orders travel by tracked courier, wrapped in our green box. Once the founding pre-orders have been sent, new orders will be dispatched within two working days.
- United Kingdom: £4.95, or complimentary on orders from £95 and on every order that includes the Discovery Set. Usually two to four working days.
- Beyond the United Kingdom: not yet, we are sorry to say. Fragrance travels abroad only under strict rules for flammable goods, and we would rather wait until we can do it properly. Join our letters and we will tell you when.
You will receive a note with your tracking number as soon as your parcel leaves us.
Returns
If a fragrance is not quite right, unopened bottles in their original cellophane may be returned within thirty days for a full refund. Please write to client services with your order number and we will send return instructions.
For reasons of hygiene we cannot accept opened fragrances, unless they have arrived damaged or faulty, in which case we will, of course, replace them at once.